2022中德高水平醫院管理會議于5月27日下午在鄭州市骨科醫院順利舉行。非常感謝張業龍院長、王愛國常務副院長、梅偉副院長、黃萬新副院長、黃梅副院長等院領導的鼎力支持及各職能部門負責人的積極參與。Mayer教授以“醫院成功的閉環，就是保持卓越”為題傾情分享他管理慕尼黑哈拉興骨科醫院20余年的經驗，著重提到醫院質量的管控。評定醫院質量的五個維度：病人滿意度、病人關系管理、設施便利程度、決策效率以及病人療效。其中，前面四點考驗的是醫院的流程優化和管理質量，假如病人對醫院基礎設施、后勤服務等細節感到不滿，即使療效再好也得不到病人的滿意。除了流程管理，一家醫院成功的核心是醫療質量的把控和提高，要保持高質量的醫療服務，必須做到對并發癥率和風險的管控。在討論環節中，Mayer教授提到，關于人才培養，醫院并不需要耗費大量成本去聘請在業內已極度有聲望的“學術帶頭人”， 而是要發掘國內第二梯隊的“明日之星”做科室主任，為他們提供成長的平臺和空間，讓他們成為真正的學術領袖，只有醫院親自培養出來的人才才會真正留在醫院，這是防止人才流失的關鍵之處。醫院不是去聘請人才，醫院是培養屬于自已的人才。人才才是一家醫院的核心競爭力。

The Sino-German Video Conference on High-level Hospital Management 2022 was held successfully on May 27 at Zhengzhou Orthopedics Hospital.We highly appreciate the great support from the President Zhang Yelong, the Executive Vice President Wang Aiguo, the Vice Presidents Mei Wei, Huang Wanxin and Huang Mei as well as the attendance of all the administrators. Prof. Mayer shared his experience in managing Sch?n Klinik Munich Harlaching with a lecture titled The keys to success of a hospital - How to build and maintain excellence in which he emphasized the importance of hospital quality. The hospital quality categories include patient satisfaction patient relationship management amenities and convenience decision making efficiency and patient outcomes. The first four categories can be summarized as the process and management quality of a hospital. A perfect outcome does not count if a patient is dissatisfied with the infrastructure or other services. Besides, the core of the success is to keep the medical quality high which is to control complication rates and risks. During the discussion, Prof. Mayer also shared his insights in talent cultivation. It is not necessary to spend too much effort to hire a “key opinion leader” as the chief of a department. Instead, we should explore the young and talented “rising stars” who are at the second row of good surgeons and offer them the opportunity and help to grow up as a real “key opinion leader”. The key to maintain the talents is to cultivate our own key opinion leaders instead of hiring external talents. Talents are the core competitiveness of a hospital.